Privacy Policy
Last updated: February 21, 2026
Introduction
Outbox House ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.
By using our website, you consent to the data practices described in this policy.
Information We Collect
We collect information you provide directly to us, including:
- Personal Information: Name, email address, phone number, and shipping address when you place an order
- Payment Information: Payment details are processed securely through Stripe and are not stored on our servers
- Order Information: Products purchased, order history, and preferences
- Appointment Data: When you book an appointment through our website, your name, email address, phone number, and scheduling preferences are collected via Square, our third-party scheduling and payment provider
- Communication Data: When you contact us via email or WhatsApp
We also automatically collect certain information, including:
- Device Information: Browser type, operating system, and device identifiers
- Usage Data: Pages visited, time spent on our site, and referring URLs
- Analytics Data: Through Google Analytics and Meta Pixel (Facebook Pixel) to understand how visitors use our website and measure the effectiveness of our advertising campaigns
- Marketing Attribution: UTM parameters, referral sources, and advertising identifiers (such as Google Ads click IDs and Facebook click IDs)
- E-commerce Events: Product views, add-to-cart actions, checkout initiation, and purchases tracked through Google Analytics and Meta Pixel for conversion measurement and advertising optimization
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to your inquiries and provide customer support
- Improve our website and services
- Send promotional communications (with your consent)
- Prevent fraud and ensure the security of our website
- Comply with legal obligations
- Analyze marketing campaign effectiveness
Information Sharing
We may share your information with:
- Service Providers: Including Stripe (payment processing), Square (appointment scheduling and payments), shipping carriers (UPS, Canada Post, FedEx, DHL), and email service providers
- Analytics and Advertising Partners: Google Analytics and Meta (Facebook) to help us understand website usage, measure advertising effectiveness, and show you relevant ads. This includes sharing hashed information such as email addresses, phone numbers, names, and location data for advanced matching and conversion tracking
- Legal Requirements: When required by law or to protect our rights
We do not sell your personal information to third parties.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies, including Meta Pixel (Facebook Pixel), to:
- Remember your preferences and shopping cart
- Understand how you use our website
- Track marketing campaign effectiveness and measure conversions
- Provide personalized experiences and relevant advertisements
- Enable advanced matching to connect your actions across devices
- Create custom and lookalike audiences for advertising
Meta Pixel (Facebook Pixel)
We use Meta Pixel to track your interactions with our website, including page views, product views, add-to-cart actions, checkout initiation, and purchases. This information is shared with Meta to:
- Measure the effectiveness of our Facebook and Instagram advertising
- Show you personalized ads based on your interests and behavior
- Build custom and lookalike audiences for marketing campaigns
- Optimize ad delivery to people most likely to be interested in our products
When you provide information during checkout (such as email, phone number, name, and address), this data may be hashed and shared with Meta for advanced matching. This helps us attribute conversions to our ads and reach you with relevant marketing messages across Facebook and Instagram.
Square
Our appointment booking page embeds Square, a third-party scheduling and payment service. When you use the embedded booking form, Square may set cookies on your browser and collect information including:
- Your name, email address, and phone number as entered in the booking form
- Your selected appointment date and time
- Browser and device information for functionality and analytics
- Cookies to maintain your session and improve the scheduling experience
This data is processed by Square in accordance with their Privacy Policy and Cookie Policy. Square acts as a data processor on our behalf for appointment scheduling purposes.
How to Opt Out
You can control cookies and tracking through:
- Browser Settings: Disable cookies in your browser preferences. However, this may affect website functionality
- Facebook Ad Preferences: Visit facebook.com/ads/preferences to control ad targeting
- Digital Advertising Alliance: Opt out of interest-based ads at optout.aboutads.info
- Google Analytics: Install the Google Analytics Opt-out Browser Add-on
Third-Party Advertising and Retargeting
We use third-party advertising platforms, including Meta (Facebook and Instagram) and Google Ads, to show you relevant advertisements based on your interactions with our website. These platforms may collect information about your browsing behavior across different websites and apps to:
- Show you retargeting ads if you've visited our website but haven't completed a purchase
- Measure how effective our advertising campaigns are
- Find new customers who are similar to our existing customers (lookalike audiences)
- Exclude existing customers from certain advertising campaigns
These third-party platforms have their own privacy policies. We encourage you to review:
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order information is retained for accounting and legal purposes.
Your Rights
Under Canadian privacy laws (PIPEDA), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for marketing communications
- Lodge a complaint with the Privacy Commissioner of Canada
To exercise these rights, please contact us at [email protected].
Data Security
We implement appropriate technical and organizational measures to protect your personal information. Payment processing is handled by Stripe, which is PCI-DSS compliant. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy, please contact us: