Legal
Return Policy
Last updated: October 16, 2026
Important Notice
Outbox House does not accept refunds or exchanges on any purchases.
All sales are final.
Pre-Order Policy
Pre-order purchases cannot be cancelled, returned, or refunded.
- Payment is processed at the time of placing your pre-order.
- Pre-order items will be shipped once they are back in stock. Estimated restock dates, if provided, are approximate and subject to change.
- Once a pre-order is placed, it cannot be cancelled or modified.
- Pre-order items are not eligible for returns, exchanges, or refunds.
What This Covers
All sales are final. This includes:
- Online orders, in studio purchases and store pickups
- Sale pieces
- Rakhi orders
- Paid quotes, including deposits
Non-Refundable Situations
- If you no longer want a piece, we cannot offer a refund, exchange or store credit.
- If a piece does not fit, we cannot exchange it. Please check sizes before you order, or book a free consultation.
- If an international order (outside Canada and the US) comes back to us because duties and taxes were not paid, it is not eligible for a refund or credit. US orders ship with duties already paid.
- If you entered the wrong shipping address and did not tell us before it shipped, we cannot cover the piece or the shipping cost.
Damaged or Wrong Items
If a piece arrives damaged, or we sent the wrong piece, contact us as soon as it arrives. We will look into it and make it right where we can.
How to Request Support
If you need assistance with your order, please contact us with:
- Your order number
- Clear photographs of any damage or issues
- A description of the problem
We will review your request and respond as quickly as possible.
Contact Us
For any questions about our return policy or to report an issue: