Terms of Service

Agreement to Terms

These Terms of Service ("Terms") apply when you use outboxhouse.com, place an order, book an appointment or pay a quote. By doing any of these, you agree to them. If you do not agree, please do not use our website or services.

Our Return Policy and Privacy Policy are part of these Terms.

Eligibility

You must be at least 18, or the age of majority where you live, to place an order or pay a quote. If you are younger, a parent or guardian must do it for you and accept these Terms.

Our Stores and Prices

• Our Canadian store is priced in Canadian dollars (CAD). Our US store at outboxhouse.com/us is priced in US dollars (USD). Orders shipping anywhere else are charged in CAD.
• US prices include US import duties. We pay them at the border, so there is nothing more to pay on delivery.
• Prices can change without notice. You pay the price shown when you check out.
• Unless a listing says otherwise, our pieces are fashion jewellery, not solid gold or silver.
• Colours and finish can look different on your screen. Sizes and measurements are approximate.
• If a price or listing is wrong, we may cancel the order and refund you in full. We may also limit quantities or decline an order.

Orders and Payment

• Online payments are taken on Stripe's secure checkout. The payment methods you see there are the ones we accept.
• Your order is confirmed once payment goes through. We send a confirmation by email.
• Sales tax is worked out at checkout from your address.
• Items in your checkout are held for a short time. If checkout is not finished, they go back on sale.
• Pre-orders are charged when you place them. They ship when the piece is back in stock. Any restock date we give is an estimate.
• Please give accurate contact, billing and shipping details.

Discount Codes

• One code per order. Codes may have a minimum spend, an expiry date and a single use.
• Some items, such as rakhi orders, cannot take a discount code.
• Codes have no cash value and cannot be applied to past orders.
• We may cancel a code that was shared publicly or used against its terms.

Quotes and Deposits

• Our team can send you a quote by link. A quote is valid for 14 days and its prices are fixed for that time.
• A quote may ask for a deposit instead of the full amount. The rest is due before your pieces ship or are picked up. We will tell you when.
• A paid quote is a final sale, like any order. Deposits are not refundable.

Appointments

• Consultations are free. You can book one in studio or on video.
• Video consultations use Google Meet. The link is in your confirmation email. Please keep it to yourself and the people you invite.
• You can reschedule from the link in your email, any time before your appointment starts. To cancel, message us.
• If we have to move or cancel your appointment, we will contact you.

Shipping and Pickup

• Orders are prepared in 1 to 3 business days. Delivery times are estimates, not guarantees. Carriers, weather and customs can cause delays.
• Shipping is free in Canada on orders over $150 CAD and in the US on orders over $200 USD.
• You can pick up in studio in Brampton, Ontario. We will let you know when your order is ready.
• Where we cannot show a live rate, we will message you with the shipping cost before we send your order.
• Outside Canada and the US, any customs duties, taxes and brokerage fees are yours to pay.
• Risk of loss passes to you when we hand your order to the carrier.

Returns

All sales are final. If a piece arrives damaged, contact us. Full details are in our Return Policy.

Messages From Us

• We send order and appointment updates by email. We may text order updates to the phone number on your order.
• We may send marketing emails if you sign up, or after you start an order, buy or visit. Every one has an unsubscribe link.

Reviews

If you send us a review, you let us show it on our website and in our marketing. We show it with your first name, last initial and city. We read every review first and may choose not to publish it.

Intellectual Property

Everything on this website, including text, photos, logos, designs and software, belongs to Outbox House or its licensors. It is protected by copyright, trademark and other laws.

Do not copy, reuse or republish it without our written permission.

User Conduct

You agree not to:

• Use our website for anything unlawful
• Try to get into our systems or data without permission
• Interfere with how the website works
• Upload harmful code or content
• Pretend to be someone else
• Use bots or scrapers without our permission

Limitation of Liability

As far as the law allows, Outbox House is not liable for indirect, incidental, special, consequential or punitive damages from your use of our website, services or products.

Our total liability for any claim is limited to the amount you paid for the product or service the claim is about.

Disclaimer of Warranties

Our website and our products are provided "as is" and "as available". As far as the law allows, we make no other warranties, express or implied. We do not promise that the website will always be available or free of errors. Nothing in these Terms limits rights you have under consumer protection law.

Indemnification

You agree to cover Outbox House, its owners, staff and agents against claims, losses and costs, including legal fees, that come from your breach of these Terms or your misuse of our website.

Governing Law

These Terms are governed by the laws of Ontario and the federal laws of Canada that apply there. Disputes go to the courts of Ontario, unless the law where you live gives you the right to bring them elsewhere.

Changes to Terms

We may update these Terms. Changes take effect when posted here, and we will update the date at the top. Orders already placed stay under the Terms in place when you placed them.

Severability

If any part of these Terms is found invalid, the rest still applies.

Contact Us

Questions about these Terms? Contact us: